The SOS Flood Fire Pros Team

With over 20 years of experience in operations management and customer service, Susan Whitaker brings calm, precision, and accountability to every emergency situation. As Director of Operations at SOS Flood & Fire Pro’s, Susan ensures that every disaster recovery project runs smoothly — from the first call to final inspection. Her background includes leading teams across restoration, logistics, and residential service sectors, with a proven track record of delivering efficient, compassionate support when families and businesses are facing their most stressful moments. As part of the emergency response team, Susan is passionate about clear communication, ethical service, and getting the job done right the first time. She oversees scheduling, quality control, compliance, and team coordination to ensure every crew member meets SOS’s high standards in fire and flood restoration.

With over 30 years in disaster recovery and construction, Mark Caldwell brings seasoned leadership to our emergency response team. Known for his calm under pressure and relentless attention to detail, Mark ensures every job, including fire and flood restoration, meets the highest safety and service standards. His reputation in the industry reflects our commitment to doing things right — the first time, every time.

With over 20 years of experience in customer relations and operations, Tracy Mendoza brings a calm, reassuring presence to every client interaction. Her background in insurance coordination and emergency response logistics makes her a critical liaison between homeowners and the emergency response team during the most stressful times in their lives. Tracy is known for her professionalism, empathy, and unmatched attention to detail. Whether guiding families through the disaster recovery process after a flood or working hand-in-hand with adjusters and contractors during fire and flood restoration, Tracy ensures that every customer feels heard, supported, and prioritized. When she's not on the job, Tracy enjoys volunteering with local disaster relief organizations and spending time with her two rescue dogs.